Terms and Conditions

The History of Pen Lover

The Pen Lover Boutique arises from the long-term experience in the field of writing instruments of its creator, Juri Giambelli. Having collected pens on the basis of his personal interest for decades, he decided to turn his passion into a business opportunity, which could embody, at the same time, an opportunity to bring together and develop the culture of good writing.

The mission of the Pen Lover Boutique includes the complete satisfaction of its customers as buyers of prestigious products and the support and continuous development of the culture of writing and of its instruments. The purpose is to contribute to preserve a centenary tradition which connects men to their culture through the art of writing, which is nowadays more and more threatened by the diffusion of the new media.

The Pen Lover Boutique is therefore not only a shop, but also a virtual place where you can talk about, deepen and develop your research and passion for this wonderful world: we invite you to do so by contacting us for any request or suggestion.

 

Terms of sale

Payment methods
- Credit card (via PayPal system)
- PayPal
- Money order
- Bank transfer
- Some major Crypto coins (Bitcoin, Ethereum and others on request)

Shipping info
All orders will be sent using DHL Express Service, with delively in 1 day for EU countries till 3 days for other far Countries. Quotation can be done for each deal following the shipping weight and dimensions: for standard parcel is around 30-35 euro for EU and 50-60 euro for the rest of the World. Duties, customs and VAT are not included in the Item price quoted.

Returns
Pen Lover Boutique offers a 10 days full item purchase price return guarantee should you be unhappy with any purchase you make. This offer is limited to new, unused products returned to us in their original condition and packaging with the original sales receipt. Returns are to be sent prepaid.

Warranty
Pen Lover Boutique give 1 year warranty on good working condition on all our pens not sealed or brand new. In the rarely case of any problem (not due to uncarefully usage) the repair cost will be a tour complete charge. On brand new items we assure the 2 years warranty from the manufacturer.

Customs and Duty
Customs and duty charges are Country specific and the responsability (sp) of the buyer. There is no duty charge for shipments within the E.U. although VAT charged apply. Exchange rates are quoted at a best estimated number, actual exchange rates charged will vary slightly based on time and date charged by your credit card company.

  
- © Pen Lover Boutique